Basics

How should I maintain my device?

The Innokin device and its accessories should remain dry. The mouthpiece should be maintained regularly. Clean batteries, mouthpieces and all accessories regularly with a dry cloth and never immerse them in any liquid for any reason. When not in use, store your device and accessories in a clean, dry, cool place.

How should I store Innokin Battery?

Store your Innokin Battery in a clean, dry, and cool place that is below 77˚F (25˚C). Keep out of reach of children and pets. Do not leave your Innokin Battery in direct sunlight or near sources of heat. Keep your Innokin Battery dry and do not allow it to contact liquid.

What type of charger should be used for charging the device?

Please note any quality DC 5V 1A/2A wall charger will be workable for your Innokin device, as long as it is CE/UL/FCC certified, high quality and authentic one.

How long does the battery last?

The battery life will depend on how often you use the device. After 1 year since you started using your Innokin device, we suggest replacing you battery due to normal wear and tear. Our warranty covers batteries for up to 6 months. For more information, please visit our warranty page.

How long does my battery last before it needs to be recharged?

Individual usage will vary.

How long does an atomizer last?

The wire inside the atomizer has a service life. The service life of the atomizer varies according to different usage and frequency. 

In order for a better vaping experience and long service life of the atomizer, you could maintain your atomizer as the following tips:

• Regularly clean the vape tank
  Cleaning the vape tank on a regular basis could extend the atomizer’s service life. After cleaning, the parts should be dried and then installed.

• Clear the vape atomizer before changing to other e-liquid
  When changing different flavors of e-liquid, it is necessary to clear the atomizer in advance, in order to prevent a variety of flavor residues and influence the vaping experience.

• Remove the vape atomizer when not in use
  Remove the atomizer from the mod when not in use and store it properly, in order to prevent the mod automatic vaping and burn the core. Keep the atomizer clean, do not store too much e-liquid in the atomizer and close the airflow hole.

• Try to shorten the burning time?
  It will lead to the deformation of the wire and shorten the life of wire if the metal wire is burned for a long time. When you vaping, you could shorten the burning time, and cool the atomizer, avoid long time burns. 

How often should I change my coils?

Coils can be changed as often as you like. They can be changed when you notice a decrease in flavour, or until they completely stop working! Normally you will be able to tell from the taste (burnt, loss of flavour etc.) when it is time for them to change the coil. 

Where to buy accessories for my atomizer?

If you're in the US, you can purchase accessories for your atomizer from our webstore here:  https://www.innokinstore.com/accessories.html

If you're not in the US, check out our authorized distributor links to find a suitable vendor in your country:  https://www.innokin.com/authorized-innokin-distributor/

Can't find what you're looking for? please contact us at: support@innokin.com