How can I verify that my tank is authentic?
Locate the Product Authentication number on the product packaging. Please visit https://www.innokin.com/verify-device and follow the instructions to verify your product authenticity.
The Go-Z is not producing flavor or vapor.
Check that the vaporizer has power, is powered on, and that the atomizer is properly connected to the battery. Next, ensure that you are operating your coil within a wattage or temperature range that is compatible with your atomizer. Too little power can result in no flavor or vapor. If your atomizer is still not producing flavor or vapor try replacing the coil. Remember to prime the coil before use by “painting” e-liquid onto the wick, then fill the tank and wait at least 5 minutes before vaping.
When should I change the coil in my Go-Z?
Replace your coil once you begin noticing a degradation in your flavor experience and a reduction in vapor density. If you are vaping a sweet e-liquid that contains added artificial sweeteners, you may have to change your coil or wick more often.
E-liquid is leaking from the atomizer airflow.
When refilling your atomizer, close the airflow control ports. After letting the coil sit for a few minutes, open the airflow control port back up to your desired setting. If your atomizer continues to leak, replace your coil. Remember to prime the coil before use by “painting” e-liquid onto the wick, then fill the tank and wait at least 5 minutes before vaping.
E-liquid is spitting up from the mouthpiece.
If the vaporizer has not to been used for a period of time then spitback may occur due to condensation. Spitback is also not uncommon on your first few vapes on a brand-new coil or a coil that has been sitting in a full tank of e-liquid for some time. To prevent spitback, lower the wattage or temperature temporarily and then increase it back to your desired setting after several vapes. Prevent condensation build-up by ensuring that the vapor produced in each puff is fully inhaled and that the tank is clear of vapor after every use. Inspect the drip tip and airflow control section of your tank periodically for condensation build up and wipe clean with a cloth to maintain the proper function of your atomizer.
What blend of VG/PG e-liquid is best for my tank?
The Go-Z is primarily meant for MTL vaping, which works well with 50VG/50PG e-liquid as well as 70VG/30PG e-liquid.
Why are my coils tasting burnt quickly?
Ensure that you are vaping the coil within the recommended wattage range. Begin at the low end of the recommended wattage range and increase the wattage until you find your preferred temperature, flavor, and vapor density. If you are chain vaping or taking quick puffs in rapid succession, ensure that there is enough airflow and do not starve your coils of e-liquid. Allow enough time for the wick to soak back up with e-liquid. If you are vaping a sweet e-liquid that has additional artificial sweeteners, you may have to change your coil more often. If a coil tastes burnt, replace it immediately.
Can I use any flavour of e-liquid with my Go-Z?
No. The Go-Z uses a polycarbonate tank which is not compatible with "tracking cracking" e-liquids. Please consult with your e-liquid manufacturer for clarification on whether an e-liquid you use is a tank cracker.