How can I verify that my vaporizer is authentic?
Locate the Product Authentication number on the product packaging. Please visit https://www.innokin.com/verify-device and follow the instructions to verify your product authenticity.
What pods are compatible with the ArcFire device?
The ArcFire has four pods available to fit your vaping needs: the KS312 3mL/1.2ohm pod, the KS308 3mL/0.8ohm pod, the KS212 2mL/1.2ohm pod, and the KS208 2mL/0.8ohm pod.
The vaporizer won’t turn on.
Connect the USB-C port to a quality power supply and ensure the device is charged. The ArcFire can be turned on by pressing the main firing button 3 times rapidly.
The vaporizer is not producing flavour or clouds.
Check that the ArcFire pod is securely placed into the pod bay of your battery. Make sure the device is turned on via pressing the firing button rapidly 3 times in a row. Inspect the contact base of your ArcFire pod and ensure that it is clean and making solid connection with the magnetic contacts within your battery.
The LED on my vaporizer flashes but it will not produce vapour.
Ensure that your vaporizer is adequately charged. Check that the pod is correctly attached to the battery and that the magnetic connection area is clean and undamaged. Replace the pod.
What is the battery capacity (mAh) of the ArcFire vaporizer?
The ArcFire has an internal 650mAh Lithium Polymer (LiPo) battery.
What is Vape While Charging?
Vape While Charging is a feature commonly seen in our vaporizers that allows you to vape while you are charging your device. Be advised that while this feature can be convenient, it’s not recommended to vape while charging a device that is extremely low on battery life. Do not use Vape While Charging if the LED indicator is still flashing as using this feature while the battery is low will damage the overall lifespan of the battery.
What is the best way to charge an Innokin vaporizer?
Use a certified wall charger with a high quality USB-C, such as the cable provided with your Innokin ArcFire.
The vaporizer is not holding a charge.
Use a certified wall charger with a high quality USB-C cable. Monitor the device and verify that it is charging. Wait until the device is fully charged. Note: All batteries have a limited number of full charge cycles. A battery capacity may decrease based on charging and use over time. Note: Make sure that the device’s battery always has some amount of charge/power. Do not store a device with an empty battery as it may damage the overall lifespan of the battery.
My vaporizer is getting very hot.
If the vaporizer is becoming hot to touch, or showing another type of malfunction, discontinue using the device immediately. Disconnect the pod, unplug it from any charger or cables and store the vaporizer in a nonflammable environment, such as a fire retardant bag or container.
My atomizer or pod is getting very hot.
If the atomizer is becoming too hot, allow the device a couple of minutes to cool down before resuming use. If the tank is very hot, the vaporizer can potentially malfunction. Please disconnect the pod immediately in this event and store the vaporizer safely until it has cooled down.
The device is ‘autofiring’ the atomizer on its own.
The device may be malfunctioning or damaged. Please disconnect the atomizer immediately and store the vaporizer in a nonflammable environment, such as a fire retardant bag or container, and then continue to contact our Regional Support for more assistance.