EZ Tube – Innokin Support

How can I verify that my vaporizer is authentic?

Locate the Product Authentication number on the product packaging. Please visithttps://www.innokin.com/verify-device and follow the instructions to verify your product authenticity.

The vaporizer won’t turn on.

Connect the USB-C port to a quality power supply and ensure the device is charged. The EZ TUBE can be turned on by pressing the main firing button 3 times rapidly.

The vaporizer is not producing flavour or clouds.

Check that the included Zenith Minimal tank is securely tightened onto the EZ TUBE battery. Make sure the device is turned on via pressing the firing button rapidly 3 times in a row. Inspect the coil base of your Zenith Minimal tank and ensure that it is properly aligned within the coil slot. As a last resort, replace the Z Coil with a new one.

The LED on my vaporizer flashes but it will not produce vapour.

Ensure that your vaporizer is adequately charged. Check that the tank is correctly attached to the battery and that the 510 connection area is clean and undamaged. Replace the Z coil as a final step.

What is the battery capacity (mAh) of the EZ TUBE vaporizer?

The EZ TUBE has an internal 2100mAh Lithium Polymer (LiPo) battery.

What is Vape While Charging?

Vape While Charging is a feature commonly seen in our vaporizers that allows you to vape while you are charging your device. Be advised that while this feature can be convenient, it’s not recommended to vape while charging a device that is extremely low on battery life. When at below 5% battery life, the LED ring will flash red indicating a low charge. Do not use Vape While Charging if the LED ring indicator is still flashing as using this feature while the battery is low will damage the overall lifespan of the battery.

What is the best way to charge the EZ TUBE?

Use a certified wall charger with a high-quality USB-C cable. The EZ TUBE supports a maximum of 5V/1.7A charge rate. The charging port on the EZ TUBE is located on the side of the device, slightly under the tank.

The vaporizer is not holding a charge.

Use a certified wall charger with a high quality USB-C cable. Monitor the device and verify that it is charging. Wait until the device is fully charged. Note: All batteries have a limited number of full charge cycles. A battery capacity may decrease based on charging and use over time. Note: Make sure that the device’s battery always has some amount of charge/power. Do not store a device with an empty battery as it may damage the overall lifespan of the battery.

What tanks are compatible with the EZ TUBE?

The EZ TUBE is compatible with the Zlide, Zenith, Zenith PRO, Zenith II, and Zenith Minimal tanks. Ensure that the tank you plan to use with the EZ TUBE uses Innokin Z coils for best performance.

How can I adjust the wattage setting on my EZ TUBE?

The EZ TUBE utilizes a twist-dial found at the bottom of the device to quickly and easily adjust your wattage setting. Simply twist the dial to the left or right to adjust power in half watt or watt increments depending on your power setting. Once you have verified the wattage you want using the screen found on the base of the EZ TUBE, let the device sit untouched for a few seconds to lock in your setting.

What wattage setting should I use with my Z Coils?

The EZ TUBE is paired with the Zenith Minimal tank, which is compatible with all Z coils available today.

With over 8 different coils to choose from, the Z Coil line ensures that any vaper will get a fantastic experience

with a Z Coil tank. Here is a list of Z Coils compatible with the EZ TUBE/Zenith Minimal and the recommended

wattage ranges for each:

0.3Ω: 30 to 40 Watts

0.48Ω: 12 to 16 Watts

0.5Ω: 12 to 16 Watts

0.6Ω: 9 to 13 Watts

0.8Ω: 10 to 14 Watts

1.0Ω: 20 to 25 Watts

1.2Ω: 10 to 14 Watts

1.6Ω: 10 to 14 Watts

My vaporizer is getting very hot.

If the vaporizer is becoming hot to touch, or showing another type of malfunction, discontinue using the device immediately. Disconnect the tank, unplug it from any charger or cables and store the vaporizer in a nonflammable environment, such as a fire retardant bag or container.

My atomizer or pod is getting very hot.

If the atomizer is becoming too hot, allow the device a couple of minutes to cool down before resuming use. If the tank is very hot, the vaporizer can potentially malfunction. Please disconnect the tank immediately in this event and store the vaporizer safely until it has cooled down.

The device is ‘autofiring’ the atomizer on its own.

The device may be malfunctioning or damaged. Please disconnect the atomizer immediately and store the vaporizer in a nonflammable environment, such as a fire retardant bag or container, and then continue to contact our Regional Support for more assistance.