Kroma 217 – Innokin Support

How can I verify that my vaporizer is authentic?

Locate the Product Authentication number on the product packaging. Please visit https://www.innokin.com/verify-device and follow the instructions to verify your product authenticity.

The vaporizer won’t turn on.

Connect the USB-C port to a quality power supply and ensure the device is charged. The Kroma 217 can be turned on by pressing the main firing button 3 times rapidly. Make sure the battery is installed properly. The positive (+) terminal should go into the Kroma 217.

The vaporizer is not producing flavour or clouds.

Check that tank is securely tightened to the 510 connector of the battery. Inspect the 510 connection area and pin of your Kroma 217 and ensure that it is clean and making solid connection with the contacts of the tank. Ensure that your Kroma 217 battery is adequately charged and turned on.

What does Check Atomizer mean?

Check atomizer is a common error message that lets you know when there is an issue with your coil or the connection of your atomizer to your vaporizer. Check that the pod or 510 connector is clean of debris, e-liquid, and condensation. Check that both the coil and 510 connector threads and pins are undamaged. Ensure that the coil is properly inserted within your pod or atomizer. Check that there is no coil wire touching the tank or a metallic surface that would cause an “Atomizer Short.” Replace the coil with a new coil as a final step.

What wattage should I use?

Check the atomizer coils for the recommended wattage range. Open the tank airflow and adjust it to taste and preference. Begin at the lower wattage range and gradually increase your wattage selection to find your preferred levels of flavor and vapor. Do not exceed the coil’s recommended wattage range. If a coil is burnt, replace it immediately with a fresh coil.

What batteries are compatible with the Kroma 217?

The Kroma 217 can be used with 21700, 20700, and 18650 Lithium Ion batteries. Please only use cells from a trusted source and manufacturer.

What is the best way to charge the Kroma 217?

Use a certified wall charger with a high-quality USB-C cable. The Kroma 217 supports a maximum of 5V/1.7A charge rate. You can also charge your battery in an external battery charger to your preference.

What is Vape While Charging?

Vape While Charging is a feature commonly seen in our vaporizers that allows you to vape while you are charging your device. Be advised that while this feature can be convenient, it’s not recommended to vape while charging a device that is extremely low on battery life. When at below 5% battery life, the LED will flash red indicating a low charge. Do not use Vape While Charging if the LED indicator is still flashing as using this feature while the battery is low will damage the overall lifespan of the battery.

How can I use the Coil+ and Refresh features of my Kroma 217?

Coil+ mode can be activated by the following steps:

-Hold the + and - button down of your Kroma 217 for a few seconds to reach the main menu.

-Navigate to Coil+ using the same buttons, then press the fire button.

-Select Wattage or Coil+ mode using the fire button to activate Coil+ mode.

Refresh can be activated by the following steps:

-Hold the + and - button down of your Kroma 217 for a few seconds to reach the main menu.

-Navigate to Refresh using the same buttons, then press the fire button.

-Choose either the automatic refresh mode or the extended refresh mode which requires you to hold down your firing button during refresh to refresh your coil.

What does Resistance (Ohm) mean?

The resistance of an atomizer coil is the amount of heat produced by the coil based on the battery voltage and wattage setting. The coil resistance should be printed on the side of the coil. Higher resistance coils tend to require less wattage, and low resistance “sub-ohm” (>0.9ohm) coils tend to require more wattage to produce vapor.

What is the best way to clean an Innokin Vaporizer?

Use a microfiber cleaning cloth with a small amount of soap and water or alcohol to clean the outside of your Innokin vaporizer. Remember to always turn the device off when storing it in a bag, purse, backpack, or pocket. Do not store the vaporizer with keys, loose change, or other similar objects that could be abrasive to the device when stored. Ensure the 510 connection is kept clean and free of dirt, dust, e-liquid, and condensation regularly. A cotton swab and a small amount of isopropyl alcohol can be used to wipe the 510 connector threads clean of your Innokin vaporizer. Check the USB-C charging port for debris and use a compressed air canister to blow away any potential debris found within the connector. Allow the vaporizer to fully dry after cleaning before turning it on for use.

How can I maintain the Innokin vaporizer to maximize its lifespan?

Clean your atomizer and replace your coil each time you change e-liquid flavors. This will ensure you’ll have the purest taste for the flavour of your choosing. Power off your vaporizer when not in use to not only preserve battery life but also increase the longevity of your battery as well. Limit your overall use of the “Vape While Charging” feature to reduce stress on your battery health. Do not allow the vaporizer battery to become totally discharged. If the battery is left empty for extended periods of time then it may become inoperable. Do not continue to charge the battery for extended periods of time and never leave the battery charging unattended. Store your vaporizer in a cool, dry place when not in use. Excessive heat will damage the device. Do not store the vaporizer in your car during hot days. To preserve the finish of your vaporizer, do not store the vaporizer with keys, loose change, or other similar objects that could be abrasive to the device while in a pocket or bag. Ensure that the 510 connection is kept clean and free of dirt, dust, e-liquid, and condensation regularly. A cotton swab and a small amount of isopropyl alcohol can be used to wipe the 510 connector threads clean of your Innokin vaporizer. When charging the device with a USB-C cable, ensure that the port and cable are clean and undamaged and do not force with too much strength on both the USB port and USB-C cable or they may become damaged and inoperable.

The vaporizer is not holding a charge.

Use a certified wall charger with a high-quality USB-C cable. Monitor the device and verify that it is charging. Wait until the device is fully charged. Note: All batteries have a limited number of full charge cycles. A battery capacity may decrease based on charging and use over time. Note: Make sure that the device’s battery always has some amount of charge/power. Do not store a device with an empty battery as it may damage the overall lifespan of the battery.

My vaporizer is getting very hot.

If the vaporizer is becoming hot to touch, or showing another type of malfunction, discontinue using the device immediately. Disconnect the tank, unplug it from any charger or cables and store the vaporizer in a nonflammable environment, such as a fire retardant bag or container.

My atomizer or pod is getting very hot.

If the atomizer is becoming too hot, allow the device a couple of minutes to cool down before resuming use. If the tank is very hot, the vaporizer can potentially malfunction. Please disconnect the tank immediately in this event and store the vaporizer safely until it has cooled down.

The device is ‘autofiring’ the atomizer on its own.

The device may be malfunctioning or damaged. Please disconnect the atomizer immediately and store the vaporizer in a nonflammable environment, such as a fire retardant bag or container, and then continue to contact our Regional Support for more assistance.