How can I verify that my vaporizer is authentic?
Locate the Product Authentication number on the product packaging. Please visit https://www.innokin.com/verify-device and follow the instructions to verify your product authenticity.
The vaporizer won’t turn on/work.
Connect the USB-C port to a quality power supply and ensure the device is charged. The Klypse will automatically turn on once the battery has a sufficient charge level.
The vaporizer is not producing flavour or clouds.
Check that the Klypse pod is securely placed into the pod bay of your battery. Inspect the contact base of your Klypse pod and ensure that it is clean and making a solid connection with the contacts of the Klypse battery. Ensure that your Klypse device is adequately charged. Make sure you are not covering the airflow holes with your fingers when you are inhaling. The airflow holes are found on the sides of the Klypse next to where the pod is inserted.
The LED on my vaporizer flashes but it will not produce vapour.
Ensure that your vaporizer is adequately charged. Check that the pod is correctly attached to the battery and that the pod connection area is clean and undamaged. Replace the pod as a final step.
What is the battery capacity (mAh) of the Klypse pod?
The Klypse has an internal 700mAh Lithium Polymer (LiPo) battery.
What is Vape While Charging?
Vape While Charging is a feature commonly seen in our vaporizers that allows you to vape while you are charging your device. Be advised that while this feature can be convenient, it’s not recommended to vape while charging a device that is extremely low on battery life. Do not use Vape While Charging if the LED indicator is still flashing as using this feature while the battery is low will damage the overall lifespan of the battery.
What is the best way to charge the Klypse?
Use a certified wall charger with a high-quality USB-C cable. The Klypse supports a maximum of 5V/1A charge rate.
The top cap of my Klypse is loose.
The Klypse cap should be installed with a firm press. Make sure you are not confusing the base for the top. The base will hold the Klypse cap in place with magnets, whereas the top will need to be held in place with pressure. You will hear a firm "click" once the Klypse cap is pressed in place.
The vaporizer is not holding a charge.
Use a certified wall charger with a high-quality USB-C cable. Monitor the device and verify that it is charging. Wait until the device is fully charged. Note: All batteries have a limited number of full charge cycles. A battery capacity may decrease based on charging and use over time. Note: Make sure that the device’s battery always has some amount of charge/power. Do not store a device with an empty battery as it may damage the overall lifespan of the battery.
My vaporizer is getting very hot.
If the vaporizer is becoming hot to touch, or showing another type of malfunction, discontinue using the device immediately. Disconnect the pod, unplug it from any charger or cables and store the vaporizer in a nonflammable environment, such as a fire retardant bag or container.
My atomizer or pod is getting very hot.
If the atomizer is becoming too hot, allow the device a couple of minutes to cool down before resuming use. If the pod is very hot, the vaporizer can potentially malfunction. Please disconnect the pod immediately in this event and store the vaporizer safely until it has cooled down.
The device is ‘autofiring’ the atomizer on its own.
The device may be malfunctioning or damaged. Please disconnect the atomizer immediately and store the vaporizer in a nonflammable environment, such as a fire retardant bag or container, and then continue to contact our Regional Support for more assistance.
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