How can I verify that my vaporizer is authentic?
Locate the Product Authentication number on the product packaging. Please visit https://www.innokin.com/verify-device and follow the instructions to verify your product authenticity.
The vaporizer won’t turn on.
Connect the USB-C port to a quality power supply and ensure the device is charged. The Endura Apex can be turned on by pressing the main firing button 3 times rapidly.
The vaporizer is not producing flavour or clouds.
Check that T20S tank is securely tightened to the 510 connector of the battery. Inspect the 510 connection area and pin of your T20S battery and ensure that it is clean and making solid connection with the contacts of the T20S tank. Ensure that your Endura Apex device is adequately charged and turned on.
The LED on my vaporizer flashes but it will not produce vapour.
Ensure that your vaporizer is adequately charged. Check that the tank is correctly attached to the battery and that the 510 connection area is clean and undamaged. Replace the coil as a final step.
What is the battery capacity (mAh) of the Endura Apex vaporizer?
The Endura T20S has an internal 1800mAh Lithium Polymer (LiPo) battery.
What is Vape While Charging?
Vape While Charging is a feature commonly seen in our vaporizers that allows you to vape while you are charging your device. Be advised that while this feature can be convenient, it’s not recommended to vape while charging a device that is extremely low on battery life. When at below 5% battery life, the LED will flash red indicating a low charge. Do not use Vape While Charging if the LED indicator is still flashing as using this feature while the battery is low will damage the overall lifespan of the battery.
What is the best way to charge the Endura Apex?
Use a certified wall charger with a high quality USB-C cable. The Endura Apex supports a maximum of 5V/0.5A charge rate.
Does the Endura Apex have any settings or power adjustments?
The Endura Apex can adjust between two separate power settings, low and high. To adjust the power setting, simply twist the power adjustment ring on the bottom of the device back and forth. Low is indicated by a green glow, and high is indicated by a red glow.
The vaporizer is not holding a charge.
Use a certified wall charger with a high quality USB-C cable. Monitor the device and verify that it is charging. Wait until the device is fully charged. Note: All batteries have a limited number of full charge cycles. A battery capacity may decrease based on charging and use over time. Note: Make sure that the device’s battery always has some amount of charge/power. Do not store a device with an empty battery as it may damage the overall lifespan of the battery.
My vaporizer is getting very hot.
If the vaporizer is becoming hot to touch, or showing another type of malfunction, discontinue using the device immediately. Disconnect the tank, unplug it from any charger or cables and store the vaporizer in a nonflammable environment, such as a fire retardant bag or container.
My atomizer or pod is getting very hot.
If the atomizer is becoming too hot, allow the device a couple of minutes to cool down before resuming use. If the tank is very hot, the vaporizer can potentially malfunction. Please disconnect the tank immediately in this event and store the vaporizer safely until it has cooled down.
The device is ‘autofiring’ the atomizer on its own.
The device may be malfunctioning or damaged. Please disconnect the atomizer immediately and store the vaporizer in a nonflammable environment, such as a fire retardant bag or container, and then continue to contact our Regional Support for more assistance.