How can I verify that my vaporizer is authentic?
Locate the Product Authentication number on the product packaging. Please visit https://www.innokin.com/verify-device and follow the instructions to verify your product authenticity.
The vaporizer won’t turn on.
Connect the micro USB port to a quality power supply and ensure the device is charged. The Go-S can not be turned on manually and should indicate it is powered on if the center white LED turns on when it is plugged into a charger.
The vaporizer is not producing flavour or clouds.
Check that the Go-S tank is securely tightened onto the battery. Make sure the device is turned on via pressing the firing button rapidly 5 times in a row.
The LED on my vaporizer flashes but it will not produce vapour.
Ensure that your vaporizer is adequately charged. Check that the tank is correctly attached to the battery and that the 510 connection area is clean and undamaged. Replace the Go-S tank as a final step.
What is the battery capacity (mAh) of the Go-S vaporizer?
The Go-S has an internal 1500mAh Lithium Polymer (LiPo) battery.
What is Vape While Charging?
Vape While Charging is a feature commonly seen in our vaporizers that allows you to vape while you are charging your device. Be advised that while this feature can be convenient, it’s not recommended to vape while charging a device that is extremely low on battery life. When at below 5% battery life, the LED will flash red indicating a low charge. Do not use Vape While Charging if the LED indicator is still flashing as using this feature while the battery is low will damage the overall lifespan of the battery.
What is Fast Charging? Can the Go-S use Fast Charging?
The Go-S features standard .5A charging, so it does not support the Fast Charging feature. Fast Charging is a feature seen in our premium devices which allow you to use a 2A wall charger and high quality USB-C or microUSB cable to charge your device. 2A charges devices faster than a standard 1Amp or .5Amp charger. Make sure that your Innokin device is Fast Charging compatible before you charge your device with a fast charger. Never leave your device unattended while charging.
What is the best way to charge an Innokin vaporizer?
Use a certified wall charger with a high quality microUSB, such as the cable provided with your Innokin Go-S.
The vaporizer is not holding a charge.
Use a certified wall charger with a high quality microUSB cable. Monitor the device and verify that it is charging. Wait until the device is fully charged. Note: All batteries have a limited number of full charge cycles. A battery capacity may decrease based on charging and use over time. Note: Make sure that the device’s battery always has some amount of charge/power. Do not store a device with an empty battery as it may damage the overall lifespan of the battery.
What tanks are compatible with the Go-S?
The Go-S should only be used with Innokin Go-S tanks.
My vaporizer is getting very hot.
If the vaporizer is becoming hot to touch, or showing another type of malfunction, discontinue using the device immediately. Disconnect the tank, unplug it from any charger or cables and store the vaporizer in a nonflammable environment, such as a fire retardant bag or container.
My atomizer is getting very hot.
If the atomizer is becoming too hot, allow the device a couple of minutes to cool down before resuming use. If the tank is very hot, the vaporizer can potentially malfunction. Please disconnect the tank immediately in this event and store the vaporizer safely until it has cooled down.
The device is ‘autofiring’ the atomizer on its own.
The device may be malfunctioning or damaged. Please disconnect the atomizer immediately and store the vaporizer in a nonflammable environment, such as a fire retardant bag or container, and then continue to contact our Regional Support for more assistance.
The tank is stuck on the vaporizer and won’t unstuck.
When attaching the tank to the vaporizer, be careful not to over tighten it to the Go-S. If the tank will not budge free try gripping the base of the tank in one hand with a towel or rubber latex gloves. With your other hand, use a towel or rubber latex gloves to twist the tank counter-clockwise to unscrew. If this does not work, we recommend putting your tank into your freezer for about 10 to 15 minutes and then try the process over again. Be careful not to spill e-liquid when opening the tank.
What battery safety and overheating features does this vaporizer have?
The Go-S is equipped with short-circuit, low voltage, over-heat and over discharge protections which will shut down the vaporizer and PCB immediately if any issues are detected.
What is the best way to clean an Innokin Vaporizer?
Use a microfiber cleaning cloth with a small amount of soap and water or alcohol to clean the outside of your Innokin vaporizer. Remember to always turn the device off when storing it in a bag, purse, backpack or pocket. Do not store the vaporizer with keys, loose change, or other similar objects that could be abrasive to the device when stored. Ensure the pod bay is kept clean and free of dirt, dust, e-liquid, and condensation regularly. A cotton swab and a small amount of isopropyl alcohol can be used to wipe the pod bay clean of dirt and debris in your Innokin vaporizer. Check the microUSB charging port for debris and use a compressed air canister to blow away any potential debris found within the connector. Allow the vaporizer to fully dry after cleaning before turning it on for use.
How can I maintain the Innokin vaporizer to maximize it’s lifespan?
Replace your coil or pod each time you change e-liquid flavors. This will ensure you’ll have the purest taste for the flavour of your choosing. Power off your vaporizer when not in use to not only preserve battery life, but also increase the longevity of your battery as well. Limit your overall use of the “Vape While Charging” feature to reduce stress on your battery health. Do not allow the vaporizer battery to become totally discharged. If the battery is left empty for extended periods of time then it may become inoperable. Do not continue to charge the battery for extended periods of time and never leave the battery charging unattended. Store your vaporizer in a cool, dry place when not in use. Excessive heat will damage the device. Do not store the vaporizer in your car during hot days. To preserve the finish of your vaporizer, do not store the vaporizer with keys, loose change, or other similar objects that could be abrasive to the device while in a pocket or bag. Ensure that the pod bay is kept clean and free of dirt, dust, e-liquid, and condensation regularly. A cotton swab and a small amount of isopropyl alcohol can be used to wipe the pod bay clean of dirt and debris in your Innokin vaporizer. When charging the device with a microUSB cable, ensure that the port and cable are clean and undamaged and do not force with too much strength on both the USB port and microUSB cable or they may become damaged and inoperable.