How can I verify that my vaporizer is authentic?
Locate the Product Authentication number on the product packaging. Please visit https://www.innokin.com/verify-device and follow the instructions to verify your product authenticity.
The vaporizer is not producing flavour or clouds.
Check that the I.O pod is securely placed into the pod bay of your battery. Inspect the contact base of your I.O pod and ensure that it is clean and making solid connection with the contacts within your battery. Ensure that your I.O is adequately charged.
The LED on my vaporizer flashes but it will not produce vapour.
Ensure that your vaporizer is adequately charged. Check that the pod is correctly attached to the battery and that the pod connection area is clean and undamaged. Replace your pod as a final step.
What is the battery capacity (mAh) of the I.O vaporizer?
The I.O has an internal 310mAh Lithium Polymer (LiPo) battery.
What is Fast Charging? Can the I.O use Fast Charging?
The I.O features .5A charging, so it does not feature Fast Charging capability. Fast Charging is a feature seen in our premium devices which allow you to use a 2A wall charger and high quality USB-C or microUSB cable to charge your device. 2A charges devices faster than a standard 1Amp or .5Amp charger. Make sure that your Innokin device is Fast Charging compatible before you charge your device with a fast charger. Never leave your device unattended while charging.
What is the best way to charge an Innokin vaporizer?
Use a certified wall charger with a high quality microUSB cable, such as the cable provided with your Innokin I.O.
The vaporizer is not holding a charge.
Use a certified wall charger with a high quality microUSB cable. Monitor the device and verify that it is charging. Wait until the device is fully charged. Note: All batteries have a limited number of full charge cycles. A battery capacity may decrease based on charging and use over time. Note: Make sure that the device’s battery always has some amount of charge/power. Do not store a device with an empty battery as it may damage the overall lifespan of the battery.
My vaporizer is getting very hot.
If the vaporizer is becoming hot to touch, or showing another type of malfunction, discontinue using the device immediately. Disconnect the pod, unplug it from any charger or cables and store the vaporizer in a nonflammable environment, such as a fire retardant bag or container.
My atomizer or pod is getting very hot.
If the atomizer is becoming too hot, allow the device a couple of minutes to cool down before resuming use. If the tank is very hot, the vaporizer can potentially malfunction. Please disconnect the pod immediately in this event and store the vaporizer safely until it has cooled down.
The device is ‘autofiring’ the atomizer on its own.
The device may be malfunctioning or damaged. Please disconnect the atomizer immediately and store the vaporizer in a nonflammable environment, such as a fire retardant bag or container, and then continue to contact our Regional Support for more assistance.
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