How can I verify that my vaporizer is authentic?
Locate the Product Authentication number on the product packaging. Please visit https://www.innokin.com/verify-device and follow the instructions to verify your product authenticity.
The vaporizer won’t turn on.
Connect the microUSB port to a quality power supply and ensure the device is charged. The Kroma-R can be turned on by pressing the main firing bar 3 times rapidly.
The vaporizer is not producing flavour or clouds.
Check that the tank is securely tightened onto the battery. Make sure the device is turned on via pressing the firing bar rapidly 3 times in a row.
The device does not produce vapor and the screen shows “Check atomizer.”
Check that the tank is correctly attached to the battery and that the 510 connection area is clean and undamaged. Replace your coil as a final step.
What batteries are compatible with the Kroma-R vaporizer?
The Kroma-R is compatible with 18650 sized batteries.
What is Vape While Charging?
Vape While Charging is a feature commonly seen in our vaporizers that allows you to vape while you are charging your device. Be advised that while this feature can be convenient, it’s not recommended to vape while charging a device that is extremely low on battery life. When at below 5% battery life, the battery indicator will flash indicating a low charge. Do not use Vape While Charging if the battery indicator is still flashing as using this feature while the battery is low will damage the overall lifespan of the battery.
What is Fast Charging? Can the Kroma-R use Fast Charging?
The Kroma-R features 2A Fast Charging. Fast Charging is a feature seen in our premium devices which allow you to use a 2A wall charger and high quality USB-C or microUSB cable to charge your device. 2A charges devices faster than a standard 1Amp or .5Amp charger. Make sure that your Innokin device is Fast Charging compatible before you charge your device with a fast charger. Never leave your device unattended while charging.
What is the best way to charge an Innokin vaporizer?
Use a certified wall charger with a high quality microUSB, such as the cable provided with your Kroma-R. Additionally, you may use a standalone 18650 charger to charge your Kroma-R battery externally.
The vaporizer is not holding a charge.
Use a certified wall charger with a high quality microUSB cable. Monitor the device and verify that it is charging. Wait until the device is fully charged. Note: All batteries have a limited number of full charge cycles. A battery capacity may decrease based on charging and use over time. Replace the 18650 battery if it no longer holds a charge. Note: Make sure that the device’s battery always has some amount of charge/power. Do not store a device with an empty battery as it may damage the overall lifespan of the battery.
My vaporizer is getting very hot.
If the vaporizer is becoming hot to touch, or showing another type of malfunction, discontinue using the device immediately. Disconnect the tank, unplug it from any charger or cables and store the vaporizer in a nonflammable environment, such as a fire retardant bag or container.
My atomizer or pod is getting very hot.
If the atomizer is becoming too hot, allow the device a couple of minutes to cool down before resuming use. If the tank is very hot, the vaporizer can potentially malfunction. Please disconnect the tank immediately in this event and store the vaporizer safely until it has cooled down.
The device is ‘autofiring’ the atomizer on its own.
The device may be malfunctioning or damaged. Please disconnect the atomizer immediately and store the vaporizer in a nonflammable environment, such as a fire retardant bag or container, and then continue to contact our Regional Support for more assistance.