How can I verify that my vaporizer is authentic?
Locate the Product Authentication number on the product packaging. Please visit https://www.innokin.com/verify-device and follow the instructions to verify your product authenticity.
The vaporizer won’t turn on.
Connect the USB-C port to a quality power supply and ensure the device is charged. Quickly press the upper section of the firing bar three times to power on the device and the screen should light up to indicate the device is powered on.
The vaporizer is not producing flavour or clouds.
Check that the coil is correctly inserted into the pod and that the pod is filled and correctly attached. If using the separate 510 adapter, ensure the adapter sits flush within the pod bay and that your attached atomizer is tightened to the 510 adapter adequately. Check the magnetic connectors of the pod bay and make sure it is clean of debris, e-liquid, and condensation. If using the separate 510 adapter, check the female 510 connector for debris, e-liquid and condensation as well. Verify the recommended wattage of the coil and ensure that the vaporizer wattage is set correctly and appropriately for your atomizer.
What is the battery capacity (mAh) of the Kroma-Z vaporizer?
The Kroma-Z has an internal 3000mAh Lithium Polymer (LiPo) battery.
What is Vape While Charging?
Vape While Charging is a feature commonly seen in our mods that allows you to vape while you are charging your device. Be advised that while this feature can be convenient, it’s not recommend to vape while charging a device that is extremely low on battery life. Wait until your battery indicator on the screen indicates at least a 40% partial charge before you use this feature. If you Vape While Charging when the battery indicator on the screen shows a low overall charge, you will damage the overall lifespan of the battery.
What is USB-C Fast Charging? Can the Kroma-Z use USB-C Fast Charging?
The Kroma-Z features 1.7Amp USB Type C fast charging. Fast charging is a feature seen in our premium devices which allow you to use a 1.7Amp wall charger and high quality USB-C cable to charge your device. 1.7A charges devices faster than a standard 1Amp or .5Amp charger. Make sure that your Innokin device is Fast Charging compatible before you charge your device with a fast charger. Never leave your device unattended while charging.
What is the best way to charge an Innokin vaporizer?
Use a certified wall charger with a high quality USB-C cable, such as the cable provided with your Innokin Sensis. Fast charging will require an appropriate wall charger and high quality USB-C charger.
The vaporizer is not holding a charge.
Use a certified wall charger with a high quality USB-C cable. Monitor the device and verify that it is charging. Wait until the device is fully charged. Note: All batteries have a limited number of full charge cycles. A battery capacity may decrease based on charging and use over time. Note: Make sure that the device’s battery always has some amount of charge/power. Do not store a device with an empty battery as it may damage the overall lifespan of the battery.
What does Resistance (Ohm) mean?
The resistance of an atomizer coil is the amount of heat produced by the coil based on the battery voltage and wattage setting. The coil resistance should be printed on the side of the coil. Higher resistance coils tend to require less wattage, and low resistance “sub-ohm” (>0.9ohm) coils tend to require more wattage to produce vapor.
How do I adjust wattage?
For full operation instructions please consult the device’s Quick Start guide and user Manual. Power on your Kroma-Z, attach the atomizer or pod and then press down and hold one of the two bottom adjustment buttons for a few seconds until the wattage selection number on your screen begins to flash. Press and hold one of the bottom adjustments buttons to adjust your wattage selection up or down. Press the power button to select the chosen wattage. Do not exceed the recommended wattage setting of your coil or it may be burned. If a coil is burned, the flavor will degrade and should be replaced immediately with a fresh coil.
What wattage should I use?
Check the atomizer coils for the recommended wattage range. Open the pod airflow and adjust to taste and preference. Begin at the lower wattage range and gradually increase your wattage selection to find your preferred levels of flavor and vapor. Do not exceed the coil’s recommended wattage range. If a coil is burnt, replace it immediately with a fresh coil.
Does the Kroma-Z offer Temperature Control?
The Kroma-Z does not offer temperature control technology.
My vaporizer is getting very hot.
If the vaporizer is becoming hot to touch, or showing another type of malfunction, discontinue using the device immediately. Disconnect the atomizer, unplug it from any charger or cables and store the vaporizer in a nonflammable environment, such as a fire retardant bag or container.
My atomizer or pod is getting very hot.
If the atomizer or pod is becoming too hot, check the selected Wattage and ensure that it is within the recommended wattage range of your atomizer coil. Open the airflow and adjust to taste - a closed airflow will increase the heat generated by the coil due to the lack of airflow passing through the coil to cool it down. If the atomizer is very hot, the vaporizer can potentially malfunction. Please disconnect the atomizer immediately in this event and store the vaporizer safely until it has cooled down.
What does Check Atomizer mean?
Check atomizer is a common error message that lets you know when there is an issue with your coil or the connection of your atomizer to your vaporizer. Check that the pod or 510 connector is clean of debris, e-liquid, and condensation. Check that both the coil and 510 connector threads and pins are undamaged. Ensure that the coil is properly inserted within your pod or atomizer. Check that there is no coil wire touching the tank or a metallic surface which would cause an “Atomizer Short.” Replace the coil with a new coil as a final step.
The device is ‘autofiring’ the atomizer when the button is not pressed.
The device may be malfunctioning or damaged. Please disconnect the atomizer immediately and store the vaporizer in a nonflammable environment, such as a fire retardant bag or container, and then continue to contact our Regional Support for more assistance.
What is a 510 connector? Does my atomizer/vaporizer have one?
The Kroma-Z is equipped with a magnetic pod bay by default which is not compatible with a 510 connected device. However, the Kroma-Z has a separate magnetic 510 connector adapter available which allows you to utilize all of your 510 devices with the Kroma-Z once attached, which is the standard threading for most vaporizers and atomizers.
The tank or pod is stuck on the vaporizer and won’t unstuck.
The pod of the Kroma-Z is held in place with strong magnetic connectors. To remove the pod, grip it firmly and pull up from the top of the Kroma-Z. If it won’t budge free, try pushing up on one side of the pod firmly until it pops up from the base, and then lift the remaining side up.
The 510 connector is also attached magnetically, but it is possible the tank could be stuck to the 510 adapter itself. In this situation, try gripping the base of the tank in one hand with a towel or rubber latex gloves. With your other hand, use a towel or rubber latex gloves to twist the tank counter-clockwise to unscrew it from the 510 adapter base. If this does not work you can try leaving the tank in the freezer for roughly 10 to 15 minutes and try the process again. Be careful not to spill e-liquid when opening the tank or pod.
What battery safety and overheating features does this vaporizer have?
The Kroma-Z is a equipped with a full range of integrated safety protections you’d expect from Innokin: Overheat protection, Charging protection, Short circuit protection, High Resistance protection, Cut-Off protection and Over-discharge protection.
What is the best way to clean an Innokin Vaporizer?
Use a microfiber cleaning cloth with a small amount of soap and water or alcohol to clean the outside of your Innokin vaporizer. Remember to always turn the device off when storing it in a bag, purse, backpack or pocket. Do not store the vaporizer with keys, loose change, or other similar objects that could be abrasive to the device when stored. Ensure the 510 connection is kept clean and free of dirt, dust, e-liquid, and condensation regularly. A cotton swab and small amount of isopropyl alcohol can be used to wipe the 510 connector threads clean of your Innokin vaporizer. Check the USB-C charging port for debris and use a compressed air canister to blow away any potential debris found within the connector. Allow the vaporizer to fully dry after cleaning before turning it on for use.
How can I maintain the Innokin vaporizer to maximize it’s lifespan?
Clean your atomizer and replace your coil each time you change e-liquid flavors. This will ensure you’ll have the purest taste for the flavour of your choosing. Power off your vaporizer when not in use to not only preserve battery life, but also increase the longevity of your battery as well. Limit your overall use of the “Vape While Charging” feature to reduce stress on your battery health. Do not allow the vaporizer battery to become totally discharged. If the battery is left empty for extended periods of time then it may become inoperable. Do not continue to charge the battery for extended periods of time and never leave the battery charging unattended. Store your vaporizer in a cool, dry place when not in use. Excessive heat will damage the device. Do not store the vaporizer in your car during hot days. To preserve the finish of your vaporizer, do not store the vaporizer with keys, loose change, or other similar objects that could be abrasive to the device while in a pocket or bag. Ensure that the 510 connection is kept clean and free of dirt, dust, e-liquid, and condensation regularly. A cotton swab and small amount of isopropyl alcohol can be used to wipe the 510 connector threads clean of your Innokin vaporizer. When charging the device with a USB-C cable, ensure that the port and cable are clean and undamaged and do not force with too much strength on both the USB port and USB-C cable or they may become damaged and inoperable.