How can I verify that my vaporizer is authentic?
Locate the Product Authentication number on the product packaging. Please visit https://www.innokin.com/verify-device and follow the instructions to verify your product authenticity.
The vaporizer won’t turn on.
Connect the microUSB port to a quality power supply and ensure the device is charged. Quickly press the large firing button 3 times in rapid succession and the device should power on.
The vaporizer is not producing flavour or clouds.
Check that the Zlide tank is securely tightened onto the battery. Make sure the device is turned on via pressing the firing button rapidly 3 times in a row. Inspect the coil base of your Zlide tank and ensure that it is properly aligned within the coil slot.
What is the battery capacity (mAh) of the Adept vaporizer?
The Adept has an internal 3000mAh Lithium Polymer (LiPo) battery.
What is Vape While Charging?
Vape While Charging is a feature commonly seen in our mods that allows you to vape while you are charging your device. Be advised that while this feature can be convenient, it’s not recommend to vape while charging a device that is extremely low on battery life. Wait until your battery indicator indicates at least a 40% partial charge (2 bars filled) before you use this feature. If you Vape While Charging when the battery indicator on the screen shows a low overall charge, you will damage the overall lifespan of the battery.
What is Fast Charging? Can the Adept use Fast Charging?
The Adept features 2Amp microUSB Fast charging.. Fast charging is a feature seen in our premium devices which allow you to use a 2Amp wall charger and high quality microUSB cable to charge your device. 2A charges devices faster than a standard 1Amp or .5Amp charger. Make sure that your Innokin device is Fast Charging compatible before you charge your device with a fast charger. Never leave your device unattended while charging.
What is the best way to charge an Innokin vaporizer?
Use a certified wall charger with a high quality microUSB cable, such as the cable provided with your Innokin Adept. Fast charging will require an appropriate wall charger and high quality microUSB cable.
The vaporizer is not holding a charge.
Use a certified wall charger with a high quality microUSB cable. Monitor the device and verify that it is charging. Wait until the device is fully charged. Note: All batteries have a limited number of full charge cycles. A battery capacity may decrease based on charging and use over time. Note: Make sure that the device’s battery always has some amount of charge/power. Do not store a device with an empty battery as it may damage the overall lifespan of the battery.
What does Resistance (Ohm) mean?
The resistance of an atomizer coil is the amount of heat produced by the coil based on the battery voltage and wattage setting. The coil resistance should be printed on the side of the coil. Higher resistance coils tend to require less wattage, and low resistance “sub-ohm” (>0.9ohm) coils tend to require more wattage to produce vapor.
How do I adjust wattage?
For full operation instructions please consult the device’s Quick Start guide and user Manual.Power on your Adept vaporizer. The Adept will intelligently recognize whether your coil is above or below 1ohm. Then, using the adjustment button found near the bottom of the Adept’s face, adjust your desired wattage level. You can check what wattage level you are on by referring to the printed wattage levels found on the base of the Adept.
Does the Adept offer Temperature Control?
The Adept does not offer temperature control technology.
My vaporizer is getting very hot.
If the vaporizer is becoming hot to touch, or showing another type of malfunction, discontinue using the device immediately. Disconnect the atomizer, unplug it from any charger or cables and store the vaporizer in a nonflammable environment, such as a fire retardant bag or container.
My atomizer or pod is getting very hot.
If the atomizer or pod is becoming too hot, check the selected Wattage and ensure that it is within the recommended wattage range of your atomizer coil. Open the airflow and adjust to taste - a closed airflow will increase the heat generated by the coil due to the lack of airflow passing through the coil to cool it down. If the atomizer is very hot, the vaporizer can potentially malfunction. Please disconnect the atomizer immediately in this event and store the vaporizer safely until it has cooled down.
What does Check Atomizer/Flashing light error message mean?
Check atomizer is a common error message that lets you know when there is an issue with your coil or the connection of your atomizer to your vaporizer. Check that the pod or 510 connector is clean of debris, e-liquid, and condensation. Check that both the coil and 510 connector threads and pins are undamaged. Ensure that the coil is properly inserted within your pod or atomizer. Check that there is no coil wire touching the tank or a metallic surface which would cause an “Atomizer Short.” Replace the coil with a new coil as a final step.
The device is ‘autofiring’ the atomizer when the button is not pressed.
The device may be malfunctioning or damaged. Please disconnect the atomizer immediately and store the vaporizer in a nonflammable environment, such as a fire retardant bag or container, and then continue to contact our Regional Support for more assistance.
What battery safety and overheating features does this vaporizer have?
The Adept is a equipped with a full range of integrated safety protections you’d expect from Innokin: Overheat protection, Charging protection, Short circuit protection, High Resistance protection, Cut-Off protection and Over-discharge protection.